Support
How can we help?
12 answers
Getting started
What is Octave AMS?
Octave AMS is an operating system for associations from Novatron: members and units, forms and submissions, events and attendance, roles and permissions, notifications, and a public home, in one workspace.
Where do I sign in?
The workspace lives at app.octaveams.com. This site is the public home for Octave AMS; it doesn't hold your association's data.
How do I get access for my association?
Join the waitlist and we'll contact you as places open. If you have questions about fit, use the contact form.
Members and access
Who can see and change our data?
Access is granted through roles. Each role is a set of permissions written as entity::action — for example member::export or submission::approve — and a wildcard such as member::* grants a whole area. Platform preset roles sit alongside roles your association creates.
What membership states are there?
A membership can be invited, active, suspended, left, or removed.
Can we export our member list?
Exports are a plan feature, and exporting members also requires the member::export permission.
Forms and events
What happens to submissions when we edit a form?
Publishing an edited form creates a new form version. Existing submissions stay linked to the version they answered.
What field types can forms use?
Text, long text, number, email, phone, date, select, multi-select, checkbox, radio, file, and section headers.
Can events be private?
Yes. An event can be public, members-only, or invite-only, and in person, virtual, or hybrid.
Communication
How are members notified?
Octave AMS supports email, SMS, in-app, and push notification channels. Which channels you can use depends on your plan.
Plans and roadmap
What plans are there?
There are Free, Starter, Growth, and Enterprise tiers, each with its own limits (such as members, forms, and monthly sends). For pricing, contact us.
Do you support dues, donations, or a website builder?
These are planned modules and aren't available yet, along with workflow automation, projects and tasks, custom domains, governance, programs, appointments, and AI search.